Renker family vacation:
Riviera Maya, Mexico
February 25-March 4, 2025
This package includes airfare, ground transportation, all-inclusive hotel accommodations,
meals, beverages....and more!
Important documents
Below are your final documents for this trip.
You will receive a printed copy of each document in your departure kit.
For your convenience, we have provided the digital copies below as a backup, in case they are lost or forgotten during your travels.
JOIA Paraíso
by Iberostar
Riviera Maya, Mexico
February 25-March 4
Booking number: 658182
Panoramic Ocean Front Butler Suite
JOIA Paraíso by Iberostar in Riviera Maya offers guests an unforgettable escape to paradise. Nestled between lush tropical landscapes and pristine beaches, this resort is the perfect blend of luxury, comfort, and natural beauty. The accommodations are thoughtfully designed, providing guests with modern amenities and a serene atmosphere that enhances their relaxation. With world-class dining options, rejuvenating spa facilities, and a variety of activities for all ages, JOIA Paraíso ensures every guest’s needs are met. Its commitment to sustainability and preserving the surrounding environment further sets it apart, making it an ideal destination for travelers seeking both indulgence and eco-conscious travel.
The Oceanfront Butler Corner Suite
Enjoy unbeatable views of the ocean. Nestled in the corners of the building’s highest floors, these rooms offer panoramic views of the Caribbean, whose natural beauty is truly breathtaking. You can also enjoy your surroundings while submerged in the whirlpool bath or from the sun loungers on the terrace. Comfort and luxury await you throughout your stay, along with our butler service.
All Inclusive benefits include:
This All-inclusive hotel is the only adults-only one in the complex.
Among other benefits, your JOIA vacation features:
Unlimited visits to the spa’s water circuit
Balinese beds available at no extra charge
Full access to the facilities at all 5 hotels in the complex
A customizable minibar that is restocked daily and also upon request, as well as snacks in the room
24-hour room service
Dining
Step into a gourmet’s delight in 5 restaurants and 7 bars.
Legado
Check the weekly opening hours update in the Iberostar app
Try the best Mexican cuisine made with fresh, local ingredients, such as our chicken fajitas, cochinita pibil, and our assortment of tacos at this à la carte restaurant.
Dress code, smart casual: men are welcome to wear long pants or formal Bermuda shorts. They may wear a dress shirt or polo shirt. Women are free to choose between closed-toe dress shoes and formal sandals.
Reservations not required.
L’Atelier haute cuisine
From 6:00 p.m. to 10:00 p.m.
Check the weekly opening times update in the Iberostar app
Gourmet à la carte dishes featuring starters such as tuna tartare and fresh coconut salad, main courses such as creamy rice with shrimp and duck confit, and desserts such as molten chocolate cake and ice cream made from Idiazabal cheese.
Dress code, smart-casual: men are welcome to wear long trousers or formal Bermuda shorts. They may wear a shirt or polo shirt. Women are free to choose between closed-toe dress shoes and formal sandals.
À la carte restaurants are included and come at no extra charge.
Reservations are not necessary.
Venecia wine cellar
From 6:00 p.m. to 10:00 p.m.
Check the weekly opening times update in the Iberostar app
Enjoy the best wine pairing with the best à la carte Italian specialties, including starters like pane carasau with marinated bluefish, bisques, and soups such as cream of tomato soup, hearty dishes like shrimp risotto and beef lasagna, and specialty desserts like limoncello cream and tartufo.
Dress code, smart-casual: men are welcome to wear long trousers or formal Bermuda shorts. They may wear a shirt or polo shirt. Women are free to choose between closed-toe dress shoes and formal sandals.
À la carte restaurants are included and come at no extra charge.
Reservations are not necessary.
Haiku Japanese Restaurant
From 6:00 p.m. to 10:00 p.m.
Check the weekly opening times update in the Iberostar app
Nikkei fusion restaurant – Robatayaki with a sushi bar, bistro, and teppanyaki. The menu features sashimi, salads, soups, tempura, maki rolls, sushi balls, nigiri, and main dishes like salmon teriyaki and duck confit, as well as an array of sides, vegetarian and gluten-free options, and delicious desserts. All the fish served has been sustainably caught.
Dress code, smart-casual: men are welcome to wear long trousers or formal Bermuda shorts. They may wear a shirt or polo shirt. Women are free to choose between closed-toe dress shoes and formal sandals.
Make your reservation directly through the hotel
À la carte restaurants are included and come at no extra charge.
Ember Steak House
Check the weekly opening hours update in the Iberostar app
Our chefs prepare the tastiest grilled meat and fish dishes with fresh, local ingredients and fish that has all been caught sustainably. Decide which sauce and side dish you’re in the mood for, choose from the delicious desserts this à la carte restaurant offers, and enjoy your meal with stunning views of the Caribbean Sea.
The dress code is informal during the day and smart casual at night.
À la carte restaurants are included at no extra charge.
Reservations not required.
Bella Vista Buffet
7:00 a.m. to 11:30 a.m. and 6:30 p.m. to 10:00 p.m.
Check the weekly opening times update in the Iberostar app
The hotel’s main restaurant. For breakfast, we offer a wide array of fruit, dairy, bread, cereal and cold cuts. Our lunch and dinner buffet features international dishes and Mexican specialties with show cooking. It also offers pasta, pizza, grilled meat and fish, seafood, sushi, a wide variety of cheeses, vegetables, salads and theme nights.
The dress code is casual.
Access the entire Iberostar complex
When staying at JOIA Paraíso by Iberostar, in addition to having access to the buffets, bars and cafés across the entire Paraíso complex, you can also enjoy the various à la carte restaurants in the rest of the complex.
Iberostar Selection Paraíso Maya Suites: Sample the best French dishes at Bistró L’Etoile or the most succulent cuts of meat at Prime Rib El Rancho.
Iberostar Selection Paraíso Lindo: Here, you can try authentic market cuisine at Lemon & Spices.
Iberostar Waves Paraíso del Mar and Iberostar Waves Paraíso Beach: The best Mediterranean dishes at La Dorada and the best Brazilian ones at El Rodizio.
BARS
The Grand Cellar
From 03:00 p.m. to 11:00 p.m.
Check the weekly opening times update in the Iberostar app
The Grand Cellar is a unique space that opens the door to some of the world’s most renowned wine regions. Here, you’ll discover a wide variety of grapes and brands from around the world. Carefully selected and high-quality red, white and sparkling wines. The wine cellar is open and ready to treat guests to a unique wine experience; let our knowledgeable staff guide you through our extensive selection.
Reservation required
Additional charge applies
Rhapsody Cocktail Bar
From 5:00 p.m. to 1:00 a.m.
Check the weekly opening times update in the Iberostar app
The cocktails our bartenders whip up make this bar a favorite for our guests. Specially designed for music and sports lovers, Rhapsody is a sure bet for good vibes.
Health Bar
From 8:00 a.m. to 6:00 p.m.
Check the weekly opening times update in the Iberostar app
The best place for detox, revitalizing, healthy, and flavorful smoothies. Located inside the spa, this is the best place to get energized after relaxing your entire body.
El Mirador Lobby Bar
From 7:00 a.m. to 1:00 a.m.
Check the weekly opening times update in the Iberostar app
This lobby bar is open from early morning until after midnight to enjoy drinks and snacks, or try the wide variety of tequilas and mescals or a caipirinha made with traditional ingredients.
La Brisa beach bar
From 9:00 a.m. to 5:00 p.m.
Check the weekly opening times update in the Iberostar app
Cool off in the Caribbean breeze all day long with ocean views and enjoy a bite to eat next to the beach.
Reservations are not necessary.
La Sirenita Aqua Bar
From 9:00 a.m. to 7:00 p.m.
Check the weekly opening times update in the Iberostar app
You don’t have to leave the water to enjoy Dominican rum, you can order it from the bar inside the pool! Or, if you prefer, you can bring your favorite drink back to your sun lounger to sip while you read and sunbathe.
February 25:
Arrival in Cancun
These flight times are subject to change.
Delta Confirmation #: JKOF73
DL2909
Premium Economy
8:00am John Glenn Columbus International Airport (CMH)
9:45am Hartsfield-Jackson Atlanta International Airport (ATL)
(2 hr 47 min layover Atlanta (ATL))
DL592
Premium Economy
12:32pm Hartsfield-Jackson Atlanta International Airport (ATL)
3:15pm Cancun International Airport (CUN)
Upon arrival, your driver will be waiting to pick up your group just after the arrivals hall.
You can expect a warm welcome as you make your way to the vehicle, where the driver will assist with your luggage. Once everyone is comfortably seated, you'll embark on a scenic drive to the Riviera Maya.
*Lodging (7nt): JOIA Paraíso
by Iberostar
February 25-March 4
Enjoy the JOIA Paraíso by Iberostar and all of its many entertainment options!
March 4:
Departure
Today is time to say goodbye (for now).
After breakfast and lunch, your driver will pick you up at the resort and transfer (privately) to the airport for your flight home.
These flight times are subject to change.
Delta Confirmation #: JKOF73
DL1963
Premium Economy
12:25pm Cancun International Airport (CUN)
3:10pm Hartsfield-Jackson Atlanta International Airport (ATL)
(3 hr layover Atlanta (ATL))
DL2890
Premium Economy
6:10pm Hartsfield-Jackson Atlanta International Airport (ATL)
7:42pm John Glenn Columbus International Airport (CMH)
TRAVEL DETAILS
FLIGHTS:
Delta Confirmation #: JKOF73
All flights are in Premium Economy
February 25:
DL2909
8:00am John Glenn Columbus International Airport (CMH)
9:45am Hartsfield-Jackson Atlanta International Airport (ATL)
(2 hr 47 min layover Atlanta (ATL))
DL592
12:32pm Hartsfield-Jackson Atlanta International Airport (ATL)
3:15pm Cancun International Airport (CUN)
March 4:
DL1963
Premium Economy
12:25pm Cancun International Airport (CUN)
3:10pm Hartsfield-Jackson Atlanta International Airport (ATL)
(3 hr layover Atlanta (ATL))
DL2890
Premium Economy
6:10pm Hartsfield-Jackson Atlanta International Airport (ATL)
7:42pm John Glenn Columbus International Airport (CMH)
TRANSPORT:
ARRIVAL Transfer
February 25
Reservation#: 118339 AIRA
VIP Private transfer
# of passengers: 2 adults (with luggage)
Type of vehicle: Lincoln Continental
Pickup date: Feb 25
Arrival time: 3:15pm
Flight number: Aeromexico | Flight number 5533 - Operated By Delta Air Lines (DL592)
Pickup location: Cancun International Airport (CUN)
Destination: JOIA Paraiso by Iberostar (Address: Avenida del Sol 309, Playa Paraiso, 77710 Riviera Maya, Q.R., Mexico)
DEPARTURE Transfer
March 4
Reservation#:118340 AIRD
VIP Private transfer
# of passengers: 2 adults (with luggage)
Type of vehicle: Lincoln Continental
Return date: Mar 4
Return pickup time: 9am
Flight number: Aeromexico | Flight number 3378 - Operated By Delta Air Lines (DL1963)
Pickup location: JOIA Paraiso by Iberostar (Address: Avenida del Sol 309, Playa Paraiso, 77710 Riviera Maya, Q.R., Mexico)
Destination: Cancun International Airport (CUN)
RESORT:
Riviera Maya, Mexico
February 25- March 4, 2025
JOIA Paraíso by Iberostar - All Inclusive
Address: Avenida del Sol 309, Playa Paraiso, 77710 Riviera Maya, Q.R., Mexico
Phone: +529848772800
Panoramic Ocean Front Butler Suite
Booking number: 658182
TRAVEL INSURANCE:
Worldwide Trip Protector Deluxe
Renker Policy #: 250130RTL0298
REGISTRATION FORM
PLEASE TYPE CAREFULLY! INACCURATE INFORMATION WILL RESULT IN TRAVEL DELAYS AND/OR CHANGE FEES.
(Please submit one registration form per Family)
F.A.Q.
What time is the check in to the Resort?
Check in at the resort will not be until 3pm at the earliest.
If you arrive early, or your room is not yet ready for you to check in when you arrive, you may be able to leave your bags with the front desk and they will keep them securely held behind the desk while you go out and eat or explore the resort until your room is ready.
Can I pay by Zelle?
Yes!
We started taking Zelle payments last month and we found this to be a fast and FREE way to pay!
For those who don’t know what Zelle is… it is very much like a wire transfer (but it is not a wire transfer).
Everyone’s bank is different, though, so you may want to call/go in to your local bank and ask to have the maximum amount available to transfer every day.
Example: Some banks only allow $500/day transfer. Other banks will allow $1200/day.
Always be careful when making payments through Zelle to people that you do not know. There is no protection guarantee provided and you cannot reverse the fee.
The Pros for using Zelle:
It is FREE (no processing fees)!
It is instantaneous (funds will go directly to Zone Travel- so this is the absolute fastest way to make a payment)
The Cons for using Zelle:
Every bank is different when it comes to maximum amount available to be transferred every day. So, this may mean that you need to make multiple payments to Zone Travel, multiple days in a row.
It does require an app download onto your phone, and you need to set up your account with your bank information.
Can I pay by check?
Yes!
If you would like to avoid the 4%processing fees, you may pay by check.
It is very important that you pay in advance of the deadlines and allow ample time for delivery.
Payments received after the deadline could result in cancelation of your reservation or increased fees.
There are two ways to pay by check:
Mail the check
Deposit directly at a local branch
Pricing details
price Per Person:
Panoramic Ocean Front Butler Suite
$10,506 total
*All pricing & availability is subject to change until completed through the booking process. If your vacation package includes airfare, baggage fees may be an additional cost. For international travel, a passport book is required. Most locations require at least 6 months before expiration on your passport, as well as 2 blank visa pages. Please make sure to have the correct and updated documents if applicable. If you have a criminal background, you are responsible for knowing the travel restrictions pertaining to the offense.
Payments can be made by a credit card which includes a 4% processing fee or by check dropped off to the front desk of the dive shop or mailed directly to the shop.
INCLUDED IN THE QUOTE
Round trip international flights
Premium Economy
Ground transportation
Arrival and Departure: Cancun International Airport
Hotel accommodations
Panoramic Ocean Front Butler Suite
All-Inclusive benefits
Most taxes and fees
Service fees and commissions (NON REFUNDABLE)
NOT INCLUDED
Add-on activities
4% processing fee per payment (if paying w/credit card)
Local taxis
Meals/beverages (unless provided at the all-inclusive resort or included in the itinerary)
Optional Travel Insurance *DUE AT TIME OF BOOKING- PLEASE REVIEW THE DETAILS OF EACH PLAN THOROUGHLY
Worldwide Trip Protector Edge (Basic)
Please Note: This plan does NOT include epidemic or pandemic-related illness, individually-ordered quarantine, and denied boarding.
Worldwide Trip Protector (Premium)
Please Note: Under certain conditions, covered reasons for some benefits of this plan include epidemic or pandemic-related illness, individually-ordered quarantine, and denied boarding.
Other insurance options are available, if you have questions or want more coverage options, please let us know at time of booking.
SUGGESTED PAYMENT SCHEDULE
There are three payment options available to you.
*Payment schedule does not include insurance costs. Insurance is due with initial payment.
Option 1: Full Payment
(Most affordable overall)
Full payment (plus insurance)- due upon receipt.
*Please keep in mind, a 4% processing fee will be charged at time of payment if paying with credit card. (this has not been included in the costs.)
Option 2: Two Payments
One payment will be due immediately and the second payment will be due no later than 100 days prior to your trip.
(NOTE: Not all insurance policy will allow you to purchase coverage after the initial deposit. It is illegal to purchase insurance with the knowledge and intent that you will be changing or canceling your trip.)
*Please keep in mind, a 4% processing fee will be charged at time of payment if paying with credit card. (this has not been included in the costs.)
TWO-PAYMENT PLAN example:
(price per person)
Due now: $250 + Insurance (suggested)
100 days prior: Remainder due
Option 3: Monthly Payments
Payments will be split into the remaining months prior to your trip (ending at 100 days prior to departure)
*Please keep in mind, a 4% processing fee may be charged at time of payment if choosing to pay with a credit card. (this has not been included in the costs.)
Split amount due into monthly payments.
The first payment must be a minimum of $250 + insurance (per person), due upon receipt.
The remaining payments will be divided by the months- with final payment due 100 days prior to your trip.
REGISTRATION
A completed registration form (one per person)
FINAL PAYMENT
Payments not received on time will result in reservation cancellation without refund.
Additional bookings after the final payment deadline may result in higher prices, less availability and additional administrative fees.
Fee amounts imposed are at the discretion of Zone Travel.
CANCELLATION
Cancellation in writing must be received by Zone Travel 60 days prior to departure for appropriate refund on the land tour cost minus the following fees:
Commissions and Travel insurance are non-refundable.
Travel Insurance
TRAVEL INSURANCE - AVAILABLE FOR ALL USA CITIZENS - DUE WITH INITIAL PAYMENT
Zone Travel LLC strongly suggests purchasing Trip Cancellation insurance. Be sure to check with your healthcare provider as most U.S. medical coverage will not cover you outside of the country.
Insurance costs are based on the total package cost, including air taxes and charges listed under "Included."
Approximate amounts can be given at time of reservation in order to purchase the appropriate amount of insurance.
WORLDWIDE TRIP PROTECTOR ESSENTIAL PLAN:
Pre-existing Medical Conditions coverage if purchased within 14 days of deposit (other eligibility conditions must also be met)
Wide range of reasons for trip cancellation or interruption
Trip Delay and Missed Connection coverage
Baggage Protection and Travel Accident Protection
Medical and Evacuation coverage
WORLDWIDE TRIP PROTECTOR DELUXE PLAN:
Pre-existing Medical Conditions coverage if purchased within 14 days of deposit (other eligibility conditions must also be met)
Wide range of reasons for trip cancellation or interruption
Trip Delay and Missed Connection coverage
Baggage Protection and Travel Accident Protection
Medical and Evacuation coverage
WORLDWIDE TRIP PROTECTOR PLATINUM PLAN:
Pre-existing Medical Conditions coverage if purchased within 21 days of deposit (other eligibility conditions must also be met)
Wide range of reasons for trip cancellation or interruption
Trip Delay and Missed Connection coverage
Baggage Protection and Travel Accident Protection
Medical and Evacuation coverage